Naive management solutions lacked flexibility to implement the packaging and branding required by Marketing.
Clients
Over 100 live deployments
including commercial UCaaS service providers with over 100 clients
for an aggregate of over 2 millions users
Since 2008, we’ve been working hand-in-hand with customers in many sectors (banking, energy, telecom, aerospace, higher education), over half of whom are outside our domestic market of France, all with compelling strategic cases for deploying unified communication.
Two UCaaS providers, on Cisco HCS
Marquee telecom platforms in France and Japan
with over 25000 users each
(and counting)
Kurmi Software’s response
Thanks to the Advanced Design Pack included in the Service Provider Edition, Kurmi Software allowed engineers to implement a high-definition rendition of the marketing specifications. The desired characteristics of each package (types of services, feature sets, number of extensions, device types), as well as customer interaction workflows, were captured and adjusted in a highly collaborative fashion.
The nice surprises
- Support for Microsoft Lync, which opened interesting mix-and-match possibilities
- Industry best practices with benefits of a dynamic start-up, such as issue identification and bleeding edge solutions
- Integration possibilities with own (provider’s) and customer’s IS that addressed initially under-estimated requirement for billing, SSO, and LDAP
The top engineering college in France
Avaya
4,500 users
The initial needs
Due to the nature of the organisation’s activity, creations and deletions are handled in very large batches, which made every start of the school year a dreaded ritual.
Manual processing was repetitive, highly error-prone, and under immense time-pressure. It was performed by an extremely qualified team of experts capable of coping with the stringent security imperatives of the institution.
The Kurmi Software response
Repetitive processes were prime candidates for automation using Kurmi UP. They were encapsulated in student on-boarding processes that are now performed by administration clerks, leaving the expert teams to focus on exceptional and unique situations.
The nice surprises
- LDAP synchronisation enabled automation levels beyond initial expectations
- SIP device provisioning opened new possibilities for vendor selection
A leading utilities provider
CISCO
65,000 users
The initial needs
The decision was made to outsource desktop and telephony management to a common provider. None of the credible desktop management players could provide vendor-certified staff (within viable budgets) and it became clear that tooling was necessary to lower the bar on the skillsets.
The Kurmi Software response
UC-related processes were formalized using IT service management methodologies (inspired by ITIL) and Kurmi UP provided the means to encapsulate each of the ITSM catalog items within helpdesk-friendly interfaces. A small pool of experts was maintained for system evolutions and specific requirements.
The nice surprises
- Directory synchronisation
- Capacity management to adjust license and service costs to actual deployments and usage
- Microsoft Lync support
Public services
for a 50k population town = 2,000 UC users
The initial needs
Be able to manage sophisticated Cisco phones scattered over many locations across town. The ability to delegate management to local non-experts was a must and no other alternative was deemed viable.
The Kurmi Software response
The system integrator did a great job defining all the processes linked to the missions of each public service and implemented a Kurmi UP configuration that has been in service for two years.
The nice surprises
LDAP synchronization sometimes solved the need for human intervention problem by…well, eliminating it!
A major retail bank
CISCO and Alcatel Lucent
50,000 users
The initial needs
A multi-vendor infrastructure with no imminent replacement decision and geographically distributed, due to the nature of the business.
When personnel moved from an Alcatel-Lucent location to a Cisco one or vice-versa, interventions were highly complex, often involving two teams and performed under a tight schedule.
The Kurmi Software solution
Kurmi UP was able to abstract the two environments and present a large commonality of administration objects (user, extension, device) so that business processes were implemented regardless of the vendors, and the correct configurations are propagated to each ecosystem transparently.
The nice surprises
Other Kurmi Software product catalog goodies such as connectors to telecom expense management and SBC tools.
A very large aerospace and defense group
CISCO
250,000 users
The initial needs
The largest outsourcing contract for a major UC-managed services provider where failure was not an option! The whole Cisco UC suite could be found in one location or another and the native management toolset was under a lot of stress and required over-sized staffing beyond economic viability.
The Kurmi Software response
The solution involved the provider’s toolset leveraging the extensive support of the Cisco UC suite, including Webex in the cloud. Kurmi Software Professional Services were utilized for a limited number of interventions to configure and integrate the platform for each major new site deployment.
The nice surprises
- The flexibility of profile creation enabled the provider to continue using the wide variety of needs and requirements due to the size of the organization
- Upgrading Cisco versions was made easier and more reliable
A UCAAS provider
Mitel
10,000 users (and counting!)
The initial needs
With a lot of attention to operation costs without sacrificing the quality of service or functional richness, this customer was extremely aware of the importance of the service portal for an ambitious commercial rollout.
The Kurmi Software response
The deployment of UCIM, a Kurmi-powered product from our partner NetVitesse. This tool brings all the advantages of the Kurmi Software suite to the Mitel platform.
The nice surprises
- Access to the rest of the Kurmi Software connector catalog
- Enterprise directory synchronizations
A multinational insurance group
CISCO, MS Exchange and Lync
The initial needs
A Cisco cluster for TOIP, coupled with a distributed deployment of Microsoft Exchange for email and Lync for presence and IM.
The customer and the system integrator were looking for a way to avoid the need for double-staffing the helpdesk and management teams.
The Kurmi Software response
Implementation of a unified management approach for both vendors, together with local delegation for each of the world regions. Active directories are a central piece of the system and require fine-grain synchronization beyond what each of the vendors could provide.
The nice surprises
- The presence of more than one MS domain controllers “threw a wrench in the works” (due to concurrent data access) but Kurmi Software was able to put defense mechanisms in place and avoid any problems
- A massive deployment of Kurmi SelfCare
2 millions users
currently managed by Kurmi solutions
With over two millions users worldwide, the Kurmi Software solutions have met the expectations of some of the most demanding organisations who sell UC services for a living or rely heavily on them to conduct their business.
Due to the depth and breadth of our functional coverage and the talent of our teams, we are able to push the boundaries of UC management in each one of our market segments:
We stand by service providers
to help them achieve the promise of UCaaS and offer rich and innovative service packages beyond UC.
We are here for our enterprise customers
faced with the inherent complexities of managing 1000+ users and give them access to the tools and industry practices for maximum user satisfaction.
Une suite logicielle dédiée à l’automatisation de l’administration des services de communication (Communications Unifiées, Collaboration, Centre de Contacts).
Déjà plus de 2,5 millions d’utilisateurs sont gérés avec la suite Kurmi.
