The Kurmi Service Provider Suite enables you to build on top of industry standards and vendors recommendations to implement your very own best practices. You can integrate pre-planned deployment scenarios and engineering rules into the automation of the on-boarding of new customers, simplify release management, increase productivity, and reduce the time from book-to-bill.
Kurmi Service Provider Suite
The most flexible management platform for UCaaS service providers
Leading service providers are using Kurmi
Full automation from server configuration to day-to-day administration
Kurmi is the only management platform for UCaaS infrastructure that can automate the entire lifecycle of a client:
data collection, virtual machines deployment, setup configuration, and user management.
Flexible Service Design
Kurmi Service Provider Suite allows you dig into your infrastructure capabilities to create service packages for your UCaaS offering. You can mix and match feature sets (IM&P, softphones, voicemails), call permissions, device types and number of lines… You have the flexibility to be as creative as you want !
Want to integrate cloud or other vendor services on top of your infrastructure to differentiate your product offering? No problem Kurmi comes with built-in connectors with leading Collab (Cisco Spark Hybrid, Webex, Office 365…) and contact center (Cisco UCCX/PCCE) applications. You can easily add new features/applications using our simple admin interfaces and reduce the timeit takes to bring market requests to fruition.
Kurmi ensures that you can build your UCaaS offerings based on your target customers’ needs (SMBs, large accounts, vertical markets) and not on technical requirements.
Automated day-to-day management
Kurmi enables you to automate all your processes and workflows of moves, adds, changes and deletes (MACD). You can create system templates, access ranging numbers in real time, connect Kurmi to your customers’ Active Directories (LDAP) to achieve “zero touch provisioning” and set-up standardized and repeatable processes. By automating your operations, you save time and money while reducing the risk of human error.
By providing advanced multi-level delegation features, role-based management and user-friendly interfaces, Kurmi lets you delegate day-to-day management to your customers’ administrators or end-users, and autonomously manage users provisioning and MACD. The Kurmi self-service “white label” portal enable your customers’ end-users to manage basic operations such as password/PIN resets, call-forwarding management or self-provisioning activation.
Built for the Cloud
Multi-tenant
Dedicated database for each client with the ability to host data-bases in different countries
Scalable architecture
Dedicated queue for each of your customers so you never encounter bottlenecks anywhere in your infrastructure
Full customization
Based on javascript so your engineers do not have to learn an unknown proprietary programing language
Key Features
Kurmi Service Provider Suite provides all the features you need to run your operations better and faster, from service design to customer deployment and day-to-day management.
Orchestrator
A powerful workflow engine to define your scenarios in detail using our user-friendly editor, enabling you to quickly reuse scenarios on repeated projects.
Engineering rules
Kurmi delivers a set of engineering rules that are based on best practices recommended by vendors. Everything is customizable through our graphical editor.
Data model
Define the data you want manipulate during scenarios according to your engineering rules. A default data model is delivered with the product.
Data collection automation
No more manual and complex data collection through unwieldy excel files. Everything is managed on the platform, with advanced collaboration features to involve every stakeholder of the project.
Realtime deployment monitoring
View at all times the deployment stage of a new client.
Delegation and Collaboration
Kurmi provides multi-level administration: system-admin, service provider, reseller, company and department levels.
Service Design Pack
Easily design your services packages with our powerful graphical editor.
Design comparison
Compare any two service package designs and review the design change history.
Design changes
Upgrade customers from one service package design to another design.
API and SDK connector
Easily integrate your own applications with Kurmi to automate your operations.
Directory number management
Access in real-time the available numbers of your directory number pools across multiple locations or clusters.
LDAP synchronization
Synchronize customer Active Directories with Kurmi to automate new user provisioning.
Scheduling and grouping
Schedule grouped MACD operations for performing at a later date and time.
Bulk management
Need to make the same change to all users of a site? Kurmi lets you easily perform bulk changes.
Log history and rollback
Monitor the operations performed by your team and rollback any action when necessary.
Une suite logicielle dédiée à l’automatisation de l’administration des services de communication (Communications Unifiées, Collaboration, Centre de Contacts).
Déjà plus de 2,5 millions d’utilisateurs sont gérés avec la suite Kurmi.
