Kurmi enables Cisco HCS services providers to build on top of industry standards and Cisco recommendations to implement their best practices and to industrialize their deployment processes. You can integrate pre-planned deployment scenarios and engineering rules into the automation of the customer on-boarding/provisioning, simplify release management, increase productivity, and accelerate the billing of your new customers.
Cisco HCS Management Platform
Kurmi provides all the tools to UCaaS service providers to automate the management of Cisco HCS
A long-lasting experience with Cisco Hosted Collaboration Solution
Recognized Cisco Partner
Key Partner of Cisco HCS Deployathon
Users managed on Cisco UC Suite
A cloud ready platform with all the tools to run your operations better and faster on Cisco HCS
Kurmi is the only management platform for Cisco Hosted Collaboration Solution that can automate the entire lifecycle of a client, from "Day 0" to "Day 2":
virtual machines deployment, data collection, setup configuration, and user management.
Flexible Service Design
Kurmi allows you dig into your Cisco HCS infrastructure capabilities to design the service bundles for your offering. You can mix and match feature sets, call permissions, device types and number of lines… You can be as creative as you want to differentiate from your competitors!
Kurmi comes with built-in connectors with the full Cisco Unified Communications suite (CUCM, Unity Connection, CUP, Spark Hybrid) and contact center (Cisco UCCX/PCCE) applications. You can easily adapt your services packages to answer to market requests.
With Kurmi, you manage your Cisco HCS offering based on your target customers’ needs (SMBs, large accounts, vertical markets) and not on technical requirements.
Simplify and delegate day-to-day management
Kurmi lets service provider automates all operations of moves, adds, changes and deletes (MACD). You can set-up standardized and repeatable processes, create system templates, access ranging numbers in real time, integrate Kurmi with your IT system (Active Directory, ITSM, ITOM) to achieve “zero touch provisioning”. By automating your operations, you save time and money while reducing the risk of human error.
By providing advanced multi-level delegation features, role-based management and user-friendly interfaces, Kurmi lets you delegate day-to-day management to your customers’ administrators or end-users, and autonomously manage users provisioning and MACD. Customers’ administrators can have a single view of their infrastructure, ressources and users.
Our selfcare “white label” portal enable your customers’ end-users to manage basic operations such as password resets, call-forwarding management or services activation.
Built for the Cloud
Multi-tenant
Dedicated database for each customer with the ability to host data-bases in different countries
Scalability
Dedicated queue for each of your HCS customers so you never face bottlenecks on your infrastructure
Open Architecture
API & SDK to integrate management in your Information System, architecture and processes
Customization at will
Based on JavaScript. You won’t have to train your engineers to learn proprietary programming languages
Key Features
Kurmi for Cisco HCS provides all the tools to streamline and automate the management of your UCaaS infrastructure, from service bundles design to customer deployment and day-to-day operations
Orchestrator
A powerful workflow engine to define your scenarios in detail using Kurmi user-friendly editor, enabling you to quickly reuse scenarios on repeated projects.
Engineering rules
Kurmi delivers a set of engineering rules that are based on best practices recommended by Cisco. Everything is customizable through our graphical editor.
Data model
Define the data you want manipulate during scenarios according to your engineering rules. A default data model is delivered with the product.
Data collection automation
No more manual and complex data collection through unwieldy excel files. Everything is managed on the platform, with advanced collaboration features to involve every stakeholder of the project.
Realtime deployment monitoring
Access a real-time overview of the deployment stage of a new client on your Cisco HCS infrastructure. Receive notifications if a problem occurs.
Delegation and Collaboration
Kurmi provides multi-level administration: system-admin, service provider, reseller, company and department levels.
Service Design Pack
Easily design your services packages with our powerful graphical editor.
Design comparison
Compare any two service package designs and review the design change history.
Design changes
Upgrade customers from one service package design to another design.
API and SDK connector
Easily integrate your own applications with Kurmi to automate your operations.
Directory number management
Access in real-time the available numbers of your directory number pools across multiple locations or clusters.
LDAP synchronization
Synchronize customer Active Directories with Kurmi to automate new user provisioning.
Scheduling and grouping
Schedule grouped MACD operations for performing at a later date and time.
Bulk management
Need to make the same change to all users of a site? Kurmi lets you easily perform bulk changes.
Log history and rollback
Monitor the operations performed by your team and rollback any action when necessary.
Une suite logicielle dédiée à l’automatisation de l’administration des services de communication (Communications Unifiées, Collaboration, Centre de Contacts).
Déjà plus de 2,5 millions d’utilisateurs sont gérés avec la suite Kurmi.
